Knowledgebase

What is Cloud Computing?
Simply put, cloud computing is a set of pooled computing resources delivered over the Internet....

What is Zenclouds?
Zenclouds is a virtual private server (VPS) which is a method of splitting a single private...

Zenclouds account creation and login.
Signing up for a Zenclouds account is done via the main website: http://www.zenclouds.comSlice...

Zenclouds Data Center & Network
  Our Data Center & Network Zenclouds.com Data Center is located at Jaring Technology...

[Zenclouds] Are there any restrictions on incoming and outgoing bandwidth?
Incoming bandwidth is not capped. Clouds have an outgoing bandwidth restriction tied to their size.

[Zenclouds] Can I buy extra IPs?
Yes, IPv4 addresses are RM 6/per month and require a valid technical justification. To request an...

[Zenclouds] Can I buy extra storage or bandwidth?
We have no plans to offer add-on storage at this time. If you go over your allocated bandwidth,...

[Zenclouds] Can I contact support 24 x 7?
Yes. There are a few ways of getting in touch with us. You can email us directly at...

[Zenclouds] Can I upgrade down the road?
Sure you can perform a resize in the Cloud Control Panel at anytime – you don’t even need to...

[Zenclouds] Do you have a control panel?
Yes – we have a web based management interface for restarting your cloud, starting support...

[Zenclouds] Do you offer an SLA?
Not for Zenclouds and here’s why: most hosting SLA agreements are just plain silly. They...

[Zenclouds] Do you offer backups?
Yes. First, all storage is RAID10, meaning you get protection from disk failure. Backups are...

[Zenclouds] Do you offer private IPs?
Yes, private IPs are included by default on all new accounts. If your existing cloud does not...

[Zenclouds] Do you provide Console access?
Yes – via an Ajax web terminal. Note: console access is different from SSH and can be used if...

[Zenclouds] How does the CPU scheduling work?
Each Cloud is assigned a fixed weight based on the memory size (256, 512 and 1024 megabytes). So...

[Zenclouds] How many domains can I host?
This is a question familiar to those who use shared hosting. There is no limit, since you are in...

[Zenclouds] How many users go onto each machine?
It depends on the Cloud size each user buys, but there is a fixed limit of resources on each...

[Zenclouds] I’m kind of new to this, will it be too hard?
Maybe. Our Clouds are full distros with root access. Many people coming from shared hosting are...

[Zenclouds] Tell me about billing
Billing is handled monthly based on the day your account was created. Services added during a...

[Zenclouds] What if I go over my bandwidth amount?
Our bandwidth limits are soft caps. You’ll receive an email notification when a slice reaches...

[Zenclouds] Where are your data centers located?
Our Data Center is located at Jaring Technology Park, Bukit Jalil, Malaysia, is a...

[Zenclouds] Which distributions do you offer?
"Choosing a Linux distribution"Currently the following distributions are available for install:...